Refund Policy
Draft - not yet in effect
Pro and Studio subscriptions
If your first charge on Pro or Studio isn't what you expected, email david@groundworkscan.com and we'll refund it and cancel the subscription - no fixed deadline, no questions asked. This applies once per account, to your first charge only; renewals and any later charges aren't covered by this guarantee.
Outside that window, and for renewal charges, payments are non-refundable except where required by law. You can cancel anytime from the billing portal; your plan stays active through the period you already paid for.
Client site builds and hosting
For a direct build engagement (a one-time build fee plus a monthly hosting/care-plan retainer): the build fee is fully refundable if you cancel before we start design work. Once design or development has started, the build fee is non-refundable, but we will make good-faith revisions to bring the site in line with what was originally scoped. The monthly retainer is refunded on a prorated basis for any unused days if you cancel mid-cycle.
Billing errors
A duplicate charge, an amount that doesn't match what you agreed to, or any other billing mistake on our end is always corrected in full, regardless of the windows above. Email david@groundworkscan.com with the charge details and we'll fix it.
How refunds are processed
Approved refunds are issued to the original payment method through our payment processor (Stripe), typically within 5-10 business days depending on your bank.
Contact
Questions about a charge or a refund request: david@groundworkscan.com.